• How do I register for a course?
• I haven't received my key code. What do I do?
• I have my key code. How and where do I enter it?
• I received an error message when I entered my key code. What do I do?
• How do I bypass a pop-up blocker?
• Can I open my exam and then close it and come back to finish later?
• How long do I have to complete the course?
• What if I fail my exam?
• My online course or exam will not come up. What do I do?
• My test disappeared. What do I do?
• How do I get my Online Education Center (OEC) certificate?
• What is the approved provider number for my organization?
• I have a new email address. What do I do?
• What are the basic course system requirements for my computer?
• In my course, there is a Primal link to access Primal's website, but when I click on it, nothing happens. What should I do?
• Exam questions are not showing; it's just a colored background. What do I do?
• My question wasn't answered here. What do I do?

When you are ready to register for a course, select the View Courses button. Find the course you wish to register for and click the title. After reviewing the information, you may proceed through the online purchasing process. Here is what to expect once you've registered:

1. We'll promptly send you the student resource materials. Most courses come with support materials in the form of a printed text; some also include a videocassette or a CD-ROM. If you already have the text for the course, you may opt to purchase the course without text.
2. After registering for the course, you may access the course immediately. Click the My Courses button on the left-hand navigation bar in order to begin the online course. Sign on with the email address and password that you registered with and follow the online instructions for taking the course.
3. Your key code will be emailed to you in 2 or 3 business days after you have placed your order. This key code will give you access to the course exam. To use the key code, go to the HK Online Education Center and click on the My Courses button. You will be instructed to sign on with your email address and password.
4. Click the Enter Key Code button on the My Courses screen. This will take you to a new page where you must enter your key code exactly as it is printed (including hyphens) on the letter you receive with your materials.
5. After entering your key code, you will be asked to choose your organization for credits. Use the dropdown list to choose your organization.
6. The My Courses page will now be updated so that you may enter the exam at any time.
7. Once you have passed an exam, you may click the Exam Info link on the My Courses page in order to either view the results from the exam, email a copy of the results to yourself, and to print out a certificate for your organization.

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1. Go to the HK Online Education Center and click on the My Courses button. You will be asked to sign on with your email address and password.
2. Click the Enter Key Code button on the My Courses screen. This will take you to a new page where you must enter your key code exactly as it is printed (including hyphens) on the letter you receive with your materials.
3. After entering your key code, you will also be asked to choose your organization for credits. Use the dropdown list to choose your organization.
4. The My Courses page will now be updated so that you may enter the exam at any time.

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When you purchase an Online Education Center course, you will receive an email with your key code in approximately 2 or 3 business days. The key codes are not sent until your financial institution processes payment.

You do have immediate access to the course itself, but you will have to wait for the key code in order to take the exam.

If it has been more than 3 business days since ordering your course, please send an email to keycodesupport@hkusa.com Please include the following information:

• Name of person who placed the order
• Name and address of person who the order was shipped to
• Title of course(s) purchased
• Method of purchase: phone, online, or by mail
• Date you purchased the course
• Method of payment: credit card or personal check (please do not send account information or credit card numbers; simply send method of payment)
• Contact information: email address and telephone number

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Check and see if you have already entered your key code:

1. Go to My Courses.
2. Instead of clicking the course title to enter your course, click on the Details link to the right of the title.
3. Details gives you a summary of your course information and exam. If it says there is no information for this course, then you have not entered your key code yet and need to contact us for assistance. However, if it shows the organization information, then the key code has already been entered once. You enter your key code only one time to activate the exam portion of your course.

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All courses purchased after January 17, 2006, will expire 1 year after the date of initial course access. Course exams must also be completed within 1 year in order for you to receive course credit. You will receive reminder emails when you have 6 months, 1 month, 1 week, and 1 day left.

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The online courses and exams come up in separate pop-up windows. You will need to allow pop-ups for our website in order for the course or exam to load on the browser window. If your system does not allow pop-ups, you might receive error messages such as no permissions or expirations. If you have more than one pop-up blocker, you will need to allow our site on all of them. To bypass a pop-up blocker, you can hold down the CTRL button on your keyboard and then click Yes to enter the exam. Keep the CTRL button held down until the pop-up exam fully loads, and then you can release it.

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To bypass a pop-up blocker on an Internet browser, you can hold down the CTRL key on your keyboard and click the link to open the window. Keep the CTRL key held down until the window fully loads. Depending on your browser settings, the window may open in a background window. You can minimize the front window to check on this.

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No. The OEC online exams are available only one time, and they are timed exams. Once you enter the exam, the full exam must be completed and submitted for grading. If you close the exam, you will not be able to enter again, and all unanswered questions will be marked incorrect.

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If you did not pass the exam on the first attempt, you can purchase a retake exam. The retake fee is $10 (USD). Please do the following to purchase the retake exam:

1. Sign on to My Courses
2. Instead of clicking the course title to go into the course, click on the Exam Info link next to it.
3. The page here will show when you took the exam and what your score was. Below will be a Purchase Retake button.
4. Click the Purchase Retake button, and order the retake online.

You will not be able to retake exam until you receive the retake key code 2 or 3 business days after purchase. This new key code will come to you via email. Please allow 2 or 3 business days for processing your order.

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Clearing cookies on the machine(s) that you are using to log in to your program might help with accessing the site.

1. Open your Internet browser.
2. Click on the Tools tab at the top of the screen.
3. Click on Internet Options.
4. Under the General tab, click on the Delete Cookies and Delete Files buttons under the Temporary Internet Files section, as well as the Clear History button under the History section. This will mean that you will have to reset any shortcuts you had in order to log in to favorite websites.
5. Click the OK button at the bottom.
6. Close your Internet browser.
7. Reopen your Internet browser and access the site as usual. When you sign in, you should be able to access everything without any problems.

Should you encounter further problems with this process, please contact Professional Education Services at oecsupport@hkusa.com.

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You can print your certificate, noting your success and the credits you have earned, directly from our website. You just need to follow these steps:

1. Ensure that any pop-up blocker you might have on your computer is turned off.
2. Log in to the HK Online Education Center again. Select the My Courses page from the menu on the left.
3. A list of the courses you have purchased will be displayed. Under each title is a link called Exam Info. Click on this link.
4. Details of the course will be displayed. Below this there are three links:
   • Click here if you'd like to receive an email notification of your exam score.
   • Click here to generate a certificate with your course and exam results.
   • Return to the My Courses area.
   Click on the second of these.
5. Two windows will open. The first will have directions for formatting your certificate; the second will be the actual certificate. Follow the formatting instructions that apply to your computer, then move to the second window and print your certificate.

There is no limit to the number of times you can print your certificate. Should you experience any problems with this process, please contact Professional Education Services at oecsupport@hkusa.com.

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This number is on the certificate you receive upon earning a passing grade for the exam. If you do not see a provider number on your certificate for the organizations NATA or NSCA, you most likely have an additional pop-up blocker turned on.

1. Go to Tools in your menu bar.
2. Select Pop-Up Blocker Settings and choose the option that allows you to accept pop-ups from this site (either temporarily or permanently).
3. Once you choose this, refresh your screen and you will see the provider number appear at the bottom of the certificate.
4. You can proceed with printing your certificate.

If you do not see a provider number for your organization, and all of your pop-up blockers have been disabled, then your organization probably did not assign a provider number to Human Kinetics or your organization did not require that we include a provider number on your course completion certificate. You may proceed with printing your certificate and then submit it to the organization from which you are seeking credit.

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1. Click on My Courses.
2. Sign in with your old email and password.
3. Once you are signed in, you will see Edit Profile in the top right-hand corner of the website.
4. Click on the Edit Info link.
5. Edit any of your information by clicking the proper edit button.

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• Internet Explorer 5.5+ (Windows), Netscape Navigator 7.1+, Mozilla 1.7+, or Firefox 1.0+.
• Computer monitor preferences set for 640 X 480 resolution or larger.
• Adobe Flash Player version 5+. To download the free Flash Player, visit Adobe's website.
• Adobe Reader version 7+. To download Acrobat Reader, browser pop-up blockers need to be disabled. To download the reader, visit Adobe's website.

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You may have more than one pop-up blocker on your Internet browser. When you go into the course and see the Primal link, before clicking on it hold down the CTRL button on your keyboard and then click the link; keep holding down that button until it fully loads. This is a way to bypass the pop-up blocker.

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If you are taking an OEC exam and a colored background (such as tan or blue) is coming up without test questions, this is most likely due to your computer having Norton Internet Security enabled.

Norton released a recent update that writes script to web pages visited; our exam page is secure and will not allow the script. This feature from Norton will not allow the page to fully load. We are currently examining the issue for a solution. To work around this issue, please follow the instructions below, refresh your Internet window, and try your test again:

Step 1: Log on using the Supervisor account.

1. Start Norton Internet Security.
2. In the Norton Internet Security window, in the left pane, click User Accounts.
3. After you are logged on to your account, it is displayed in one of two ways:
• If you are logged on as Supervisor, go to To Turn On or Turn Off Norton Internet Security. Skip down to step 2.
• If you are not logged on as Supervisor, continue with step 4.
4. Click Log Off.
5. In the Confirm dialog box, click Yes.
6. Click Log On.
7. In the Log On dialog box in the Account Name list, click Supervisor.
8. In the Password field, type your password. If you have never assigned a password to the Supervisor account, leave this field blank.
9. Click OK. You should see the text You are logged on as Supervisor.

Step 2: Turn on or turn off Norton Internet Security.

1. In the left pane, click Status & Settings.
2. Click Security.
3. Click Turn On or Turn Off.

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When you sign in to the OEC, there is a Submit button on the login page. Under that button is a link: Reviewers Click Here to Log In. If at some point the user accidentally clicks that link, the page gets saved into memory and needs to be cleared; otherwise, the user will keep looping to the Reviewer page, which the user will not have access to, and the user will be unable to log in. To clear the page from memory, all you have to do is delete Cookies and Internet Files from your browser.

If you are using Internet Explorer, you will just go up to Tools on the top toolbar in your browser window.

1. Click on Internet Options. The General tab will come up on the screen. In the center of this screen is the area you want to work in.
2. In the center, you will see a button that states Delete Cookies. You will want to click on this button. A prompt will come up asking if you are sure; click OK.
3. When this process is done, and it is done fairly quickly, you will want to click the button right beside it that states Delete Files. When the Are You Sure? prompt comes up, click OK. This process will take just a little bit longer than the cookies, but not too long.
4. Then click the button at the bottom that says Clear History. When this is finished, click OK to exit this box.
5. You will then need to close out of all browser windows.
6. Reopen Internet Explorer and try again.

Important Note: Do not use any old bookmarks for the page or link. Instead, access the page through our main site, www.HumanKinetics.com or go directly to www.hkeducationcenter.com and follow the links from there.

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Windows IE 6.x/7.x Browsers

1. Select Tools.
2. Select Internet Options.
3. Select the Privacy tab.
4. Select Advanced.
5. Deselect override Automatic Cookie Handling button.
6. Click on the OK button at the bottom of the screen.
7. Click OK to exit.

Windows IE 5.x Browser

1. Go to Tools on the menu bar.
2. Pick Internet Options.
3. Click the Security tab.
4. Select the Custom Level tab.
5. Under Allow Cookies That Are Stored on Your Computer, click Enable.
6. Under Allow Per-Session Cookies (Not Stored), click Enable.
7. Select OK (yes, you want to save the settings.)

Netscape 7.x

1. Click Edit on the Toolbar.
2. Click Preferences.
3. Click the Privacy and Security category; expand the list to show the subcategories.
4. Click Cookies.
5. Three options are displayed. Click the appropriate choice:
1. Disable Cookies
2. Enable Cookies for the Originating Website Only
3. Enable All Cookies
6. If you want to be notified when a website tries to set a cookie, select Warn Me Before Accepting a Cookie.

Mac IE 5.x

1. Click Edit.
2. Select Preferences.
3. Under the Receiving Files option, select Cookies.
4. Under When Receiving Cookies: select the desired level of cookie acceptance.
5. Under When Receiving Cookies: select the desired level of cookie acceptance.
6. Click OK to finish.

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If you still have questions or need additional assistance, please contact Professional Education Services at oecsupport@hkusa.com or by calling 217-351-5076 from 7:00 a.m. to 7:00 p.m. CST Monday through Friday.

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